What is your Minimum Order Quantity (MOQ)?

Our standard MOQ for custom orders is 200 units per design. For existing designs or simple modifications, we can offer more flexible terms. Contact us to discuss your specific needs.

How customized can the products be?

We offer full OEM/ODM services. You can customize dimensions, materials, weaving patterns, colors, handles, labels, and packaging. We’ll work with you from concept to sample until it’s perfect.

Do you provide samples? What’s the cost and lead time?

Yes, we provide sample services. Sample costs vary based on complexity, and the fee is typically deductible from your future bulk order. Sample lead time is usually 1 weeks.

What is the typical production lead time for bulk orders?

After sample confirmation, typical lead time for bulk production is 4-6 weeks for orders under 5,000 units. Larger orders may require more time, which we will confirm in advance.

What is your quality control process?

We have a strict multi-point QC system: inspecting raw materials, monitoring during weaving, checking finished products, and final pre-shipment inspection. We ensure every piece meets agreed standards.

What are your payment terms?

For most orders, we use simple and secure terms: a 30% deposit after confirming your order, and the 70% remainder prior to dispatch. Common payment methods like T/T and PayPal are accepted. The deposit helps us reserve materials and dedicate production capacity for your project.

Do you handle shipping? What are the shipping destinations and costs?

Yes, we manage shipping and logistics. We ship worldwide via reliable partners (sea or air). Shipping costs depend on destination, volume, and method. We will provide the best shipping solution and a clear quote.

What makes your products sustainable?

Our core materials are natural rattan and water hyacinth, which are renewable and biodegradable. We prioritize sustainable sourcing and minimize waste in our production process.